Everything you need to know about
fulfillment with CHG

You pay per-order pick-and-pack plus shipping and monthly storage. Book a quick call for a ballpark, then we send exact pricing within one business day.

Yes. Our facility is FDA-registered and a certified organic handler, so we store and ship supplements, cosmetics, food and beverage, and organic products.

Orders in by our daily cutoff ship same or next day, typically within 24 hours. From Morristown, most Northeast destinations arrive in 1 to 2 days.

No setup fees. We have a monthly minimum (a $2,000 warehouse minimum, shipping not included, or 300 shipments a month; for B2B, at least 15 pallets and 15 shipments), and we never change your price after you sign.

Send the short form on the homepage, a few details and we email your detailed quote and a go-live plan within one business day.

FNSKU and barcode labeling, poly-bagging with suffocation warnings, bubble-wrapping, bundling and multi-packs, unit inspection, and expiration/lot labeling, all to Amazon's current requirements, then forwarded to the assigned fulfillment centers.

Yes. Because we're an FDA-registered, food-grade facility, we prep regulated categories, including supplements, food and beverage, and cosmetics, that many prep centers won't accept, including proper expiration and lot handling.

Yes. We prep and forward your shipments to the FCs Amazon assigns, splitting inventory as required, and we move that inbound freight on our discounted carrier accounts.

Yes. We provide FBM (Fulfilled by Merchant) from the same inventory, so if FBA capacity or your IPI limits get tight, you keep selling without interruption.

Most inbound shipments are prepped within 24 hours of receiving so your inventory reaches Amazon quickly. High-volume or complex bundles may take slightly longer, we confirm timing up front.

Prep is priced per unit based on the work involved, plus inbound freight. Use our calculator for an estimate and we'll send exact per-unit pricing, which never changes after you sign, thanks to our price-lock guarantee.

Yes. We process Amazon removal orders, inspect and relabel returned or unsellable units, and restock or forward them as you direct.

Orders received by our daily cutoff ship the same or next day, typically within 24 hours. From Morristown, NJ most Northeast destinations arrive in 1 to 2 days.

Shopify, Amazon, WooCommerce, TikTok Shop, Walmart, BigCommerce, Etsy and more via ShipStation, with automatic order and tracking sync.

We ship over a million packages a year and pass our negotiated carrier discounts to you, shopping every order to the cheapest fast option.

No setup fees. We have a monthly minimum (a $2,000 warehouse minimum, shipping not included, or 300 shipments a month), and we never change your price after you sign on.

Yes. We process returns, inspect and restock automatically, with clear reporting.

Subscription boxes, product bundles and multi-packs, gift sets, sample and PR kits, retail display-ready packs, and light assembly or rework - all built to your exact specification with QC on every kit.

Yes. We add custom inserts, tissue, stickers, thank-you cards, and branded boxes so the unboxing reflects your brand - this is standard for our DTC clients.

Returns are received, inspected, and graded. Sellable units are restocked into your inventory, repairable units can be refurbished, and unsellable units are dispositioned per your rules - all with clear reporting.

Sellable returns are typically inspected and back in your available inventory within a few days of arrival, so you recover value quickly instead of losing it to backlog.

Yes. As an FDA-registered, food-grade facility we kit and handle regulated consumables with proper lot and expiration tracking, including hazmat-capable handling for alcohol-based and lithium-battery items.

Kitting is priced by the components and labor per kit; returns are priced per unit processed. Use our calculator for a ballpark and we'll send exact pricing that never changes after you sign, thanks to our price-lock guarantee.

Yes. Kitting, assembly, and returns run against the same pooled inventory as your DTC, Amazon, and B2B orders, so everything stays in sync under one provider.

Yes. We manage EDI transactions including 856 ASNs, GS1-128 labeling, packing slips, and each retailer's routing-guide and must-arrive-by requirements to prevent chargebacks.

For B2B clients, at least 15 pallets and 15 outbound shipments per month on an annual agreement, with no setup fees.

Per-pallet rates for storage, inbound, and outbound, tiered by volume. We provide an exact quote and never change the price after you sign.

Yes. We ship over a million packages a year and pass our negotiated LTL, FTL, and parcel discounts to you.

Yes. We are about 20 miles from Port Newark-Elizabeth and can transload and cross-dock imported containers to outbound with minimal storage.

Cross-docking moves inbound freight directly to an outbound truck with little or no storage. Transloading is the handling step in between - for example devanning a floor-loaded ocean container and restacking the goods onto standardized pallets so they can move on domestic freight. We do both, together or separately.

Our Morristown, NJ facility is about 20 miles from Port Newark-Elizabeth, so drayage legs are short and inexpensive and containers can reach our dock the same day.

Yes. We unload hand-stacked, floor-loaded containers and transload the freight onto standardized, labeled, shrink-wrapped pallets, counted and inspected as we go.

Yes. We flow freight straight to Walmart, Target, Amazon, and other retailers with GS1/SSCC labels, ASN, and routing-guide compliance to avoid chargebacks.

No. You can cross-dock flow-through freight without long-term storage - though many clients cross-dock part of a shipment and store the rest with us for fulfillment.

Pricing depends on container volume, transload handling, and outbound freight. Use our calculator for a ballpark and we'll send exact pricing that never changes after you sign, thanks to our price-lock guarantee.

Yes. We're an FDA-registered, food-grade facility and a certified organic handler, so consumable and regulated freight is handled compliantly through the cross-dock.

FTL (full truckload) means your shipment fills, or is priced as, an entire truck -- best for large volumes, 10+ pallets, or time-sensitive freight, and it's typically priced by the mile for the lane. LTL (less-than-truckload) means your freight shares a trailer with other shippers and is priced by weight, freight class, and distance -- best for 1 to 6 pallets. CHG books both on our discounted carrier accounts.

Our instant FTL estimate multiplies the driving distance between your origin and destination ZIP codes by an approximate per-mile rate, then shows a ballpark range. It's a directional figure to help you plan -- your exact, locked rate comes in your quote and reflects the specific lane, equipment, timing, and any accessorials.

LTL pricing depends on freight class, exact weight and dimensions, accessorials (liftgate, residential, inside delivery), and the specific lane -- so an honest number needs a few details. Tell us about your shipment and we'll send a tailored LTL quote fast, on our discounted rates. And true to our promise, the quote we send is the quote we honor.

Correct -- our price-lock guarantee applies to freight too. A lot of providers quote low and then pile on surcharges. The rate we commit to for your agreed lane and scope is the rate you pay; the only variables are genuine third-party pass-throughs like fuel and accessorials, which we spell out up front.

Yes. We move palletized freight into major retailers with routing-guide compliance, ASN/EDI, and GS1 labeling to keep your must-arrive-by dates and avoid chargebacks -- the same B2B distribution muscle behind our fulfillment.

From our facility in Morristown, NJ, about 20 miles from Port Newark-Elizabeth. That makes us ideal for cross-docking imported containers straight onto outbound freight, and for reaching the dense Northeast market in one to two days.

We handle everything from a single LTL pallet to full truckloads and dedicated lanes. Share your volume and lanes and we'll recommend the most cost-effective mode and send transparent pricing.

Carriers bill large packages on dimensional weight - length x width x height divided by a "dim factor." A higher factor produces a lower billable weight. The common standard is 139, which overcharges bulky-but-light items; our 300 dim factor cuts that dimensional penalty substantially, so you pay closer to what the item actually weighs.

For heavier parcels in the 10-50 lb range we have special carrier accounts that offer predictable, largely zone-blind flat-rate pricing - so a heavy order doesn't get dramatically more expensive just because it's shipping farther. We'll confirm the exact bands and pricing in your quote.

Yes. Items too large or heavy for parcel move on discounted LTL (less-than-truckload) or FTL (full-truckload) freight, palletized and protected. We handle the booking and routing.

Yes. We have the racking, equipment, and dock space to store and handle heavy and oversized product safely, with the same real-time inventory visibility as the rest of our warehousing.

We use right-sized boxing, corner and edge protection, and sturdy packing methods suited to heavy goods, with QC before shipment - and freight palletizing for the largest items.

Yes. We run reverse logistics for oversized goods: received, inspected, graded, and restocked when sellable, or dispositioned per your rules - including freight returns where needed.

It depends on item dimensions, weight bands, and whether orders move parcel or freight. Use our calculator for a ballpark, and we'll send exact pricing - locked, so it never changes after you sign.

Flexible pallet, shelf, and bin storage sized to your inventory - from a handful of pallets to full racking - in an FDA-registered, food-grade facility. We scale your space up or down as your stock changes.

Yes. Our Morristown, NJ warehouse is FDA-registered and food-grade, and a certified organic handler, so consumable, regulated, and organic products are stored to the right standards.

Yes. You get real-time visibility into on-hand quantities, bin locations, and stock movement, with low-stock alerts and routine cycle counting to keep counts accurate.

Our facility is access-controlled, monitored, insured, and bonded. We're happy to review coverage details and your specific security requirements during onboarding.

Yes. Many clients use us for overflow or seasonal peak storage when their own space runs tight, then scale back down afterward - with pricing locked so there are no peak surprises.

Absolutely. We're a full 3PL, so you can pick, pack, and ship from the same stored inventory whenever you're ready - on our discounted carrier rates - without moving product to another provider.

Storage is typically priced per pallet or per bin per month, with a monthly warehouse minimum. Use our calculator for an estimate; exact pricing comes in your quote and never changes after you sign thanks to our price-lock guarantee.

Yes. Our Morristown, NJ warehouse is an FDA-registered, food-grade facility, and our storage and record-keeping support the requirements cosmetic brands face under the Modernization of Cosmetics Regulation Act (MoCRA).

Yes. We're hazmat-capable for alcohol-based products (toners, perfumes) and items containing lithium batteries (LED and beauty-tech devices), shipped in full compliance with carrier and DOT rules.

We bubble-wrap, cap-seal, and pack glass, pumps, and liquids to survive transit, with QC on every order so cracked or leaked products don't reach your customer.

Yes, curated bundles, influencer and PR mailers with custom inserts, and recurring subscription beauty boxes, all assembled to your exact spec.

Yes. We handle compliant FBA prep, FNSKU labeling, poly-bagging, and forwarding, plus FBM as backup, from the same facility as your DTC and wholesale orders.

You pay per-order pick-and-pack plus shipping and storage. Use our calculator for an estimate; exact pricing comes in your quote and never changes after you sign thanks to our price-lock guarantee.

From Morristown, NJ. Orders in by our daily cutoff ship same or next day, and most Northeast destinations arrive in 1 to 2 days by ground.

Yes. Our Morristown, NJ warehouse is an FDA-registered, food-grade facility and a certified organic handler, so consumable food and beverage products are stored and handled to food-safety standards.

Yes — lot and best-by tracking is standard. We pick first-expiry-first-out (FEFO) so the oldest stock ships first, alert you before dates approach, and can trace any batch for recalls or withdrawals.

We provide temperature-conscious, careful handling for heat-, moisture-, and crush-sensitive food and drink. Share your requirements and we'll confirm the right handling in your quote. (Ask us about your specific cold-chain needs.)

Yes. We handle compliant FBA prep, labeling, and forwarding, plus FBM as backup — from the same facility as your DTC and wholesale orders.

You pay per-order pick-and-pack plus shipping and storage. Use our calculator for an estimate; exact pricing comes in your quote and never changes after you sign thanks to our price-lock guarantee.

Yes. We handle B2B and retail distribution with EDI and routing-guide compliance, pallet storage, and LTL/FTL freight on discounted rates — so you can scale into retail without switching providers.

Yes. CHG is a certified organic handler operating in an FDA-registered, food-grade facility in Morristown, NJ, so your certified organic products stay compliant through storage and shipping. We can share our certification documentation during onboarding.

We store organic product segregated from conventional goods to prevent commingling and contamination, and we maintain chain-of-custody records that stand up to your certifier's audit.

Yes, lot and expiry tracking is standard, with first-expiry-first-out (FEFO) picking and full traceability for recalls or reconciliations.

Yes. We handle compliant FBA prep, labeling, and forwarding, plus FBM as backup, from the same certified facility as your DTC and wholesale orders.

You pay per-order pick-and-pack plus shipping and storage. Use our calculator for an estimate; exact pricing comes in your quote and never changes after you sign thanks to our price-lock guarantee.

Yes. We handle B2B and retail distribution with EDI and routing-guide compliance, pallet storage, and discounted LTL/FTL freight, so you can scale into retail without switching providers.

Yes. Our Morristown, NJ warehouse is an FDA-registered, food-grade facility and a certified organic handler, so dietary supplements are stored and handled in a facility built for ingestible products.

Yes. We provide temperature-conscious storage and careful handling for heat- and moisture-sensitive products like gummies, probiotics, and collagen.

Yes. We handle FDA-compliant FBA prep, FNSKU labeling, poly-bagging, and forwarding to Amazon, plus FBM as backup.

You pay per-order pick-and-pack plus shipping and monthly storage. Use our calculator for an estimate; exact pricing is provided in your quote and never changes after you sign thanks to our price-lock guarantee.

Yes. We ship DTC from Shopify, Amazon, and more, and handle B2B/wholesale distribution with EDI and routing-guide compliance.