Terms of Service
Last updated: July 2026
These Terms of Service ("Terms") are a binding agreement between you and CHG Fulfillment ("CHG," "we," "us," or "our"). They govern your access to and use of our website at chgfulfillment.com (the "Site") and describe the general framework under which we offer our third-party logistics, warehousing, and order-fulfillment services (the "Services"). Please read them carefully.
The short version: these Terms govern your use of our website and set the general framework for our fulfillment services. Your actual fulfillment engagement is governed by the separate services agreement you sign with us, which controls if anything conflicts. Our price-lock means the pricing in your signed agreement doesn't change during its term for the agreed scope. You're responsible for accurate information, lawful and properly disclosed products, and adequate insurance on your inventory. Some product types are restricted or prohibited, and certain limits on liability apply — please read Sections 8, 15, and 16.
1. Agreement & acceptance
By accessing or using the Site, requesting a quote, or otherwise engaging with CHG, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, please do not use the Site or the Services. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.
Relationship to your services agreement. These Terms govern the Site and provide a general framework. The specific commercial terms of any fulfillment engagement — including pricing, scope, service levels, minimums, and the term — are set out in a separate written services agreement, statement of work, or order form executed between you and CHG (the "Services Agreement"). If anything in these Terms conflicts with a signed Services Agreement, the Services Agreement controls for that engagement.
2. Definitions
"Client" means a business that engages CHG for Services under a Services Agreement. "Goods" or "Products" means the inventory a Client sends to, stores with, or has fulfilled by CHG. "Order" means a request to pick, pack, and ship Goods. "Carrier" means a third-party shipping or freight provider (for example, parcel carriers and LTL/FTL freight companies). "Facility" means CHG's warehouse and operations in Morristown, New Jersey. Capitalized terms not defined here have the meaning given elsewhere in these Terms or in the applicable Services Agreement.
3. Our services
CHG provides third-party logistics and order-fulfillment services from an FDA-registered, food-grade facility, which may include receiving, inspection, storage and warehousing, inventory management, pick-and-pack fulfillment, kitting and assembly, Amazon FBA prep, cross-docking and transloading, B2B and retail distribution (including EDI and routing-guide support), returns processing, and arranging shipment through third-party Carriers. The specific Services provided to any Client, and the applicable service levels, are those described in that Client's Services Agreement. We may modify, add, or discontinue features of the Services over time, and we will provide notice of material changes affecting an active engagement as required by the Services Agreement.
Descriptions of our capabilities, certifications, statistics, and estimated timeframes on the Site are provided for general information. They are not guarantees, and nothing on the Site constitutes a binding offer; a binding engagement arises only upon a signed Services Agreement.
4. Eligibility & accounts
The Site and Services are intended for businesses and for individuals who are at least 18 years old and able to form a binding contract. If we provide you access to a client portal, dashboard, or integration credentials, you are responsible for keeping them confidential and for all activity under your account. Notify us promptly of any unauthorized use. You agree to provide accurate, current, and complete information when requesting a quote, onboarding, or using any account, and to keep it updated.
5. Quotes & our price-lock commitment
Quotes we provide are based on the information you give us — such as order volume, product dimensions and weight, storage needs, service mix, and destinations. Accurate inputs produce accurate quotes; materially different actual profiles may require an updated quote before onboarding.
The quote is the quote. We are committed to price integrity. Once you sign a Services Agreement, the pricing set out in it will not be increased by CHG during its term for the agreed scope of Services. Unlike providers that raise rates after signing, we hold the pricing we quoted.
For clarity, the price-lock applies to CHG's own service pricing for the contracted scope. It does not restrict changes that result from: (a) changes you request to scope, volume, service mix, or SKUs; (b) direct third-party pass-through costs that are not set by CHG, such as Carrier rates, fuel and carrier surcharges, duties, and taxes, which are billed as incurred; or (c) new services added by mutual written agreement. Any such items, and any exceptions, will be described in your Services Agreement.
6. Fees, minimums & payment
Fees for the Services — which may include per-order pick-and-pack charges, storage fees, value-added service fees, and pass-through shipping and freight costs — are set out in your Services Agreement. We do not charge setup fees. Engagements are generally subject to monthly minimums (for example, a monthly warehouse minimum or a minimum monthly order count, and, for B2B engagements, minimum pallet and outbound-shipment volumes), which are specified in your Services Agreement.
Unless your Services Agreement states otherwise, invoices are due on the terms stated in that agreement, and undisputed past-due amounts may accrue interest at the lower of 1.5% per month or the maximum permitted by law. We may suspend Services or place a hold on shipments for materially overdue, undisputed balances after providing notice. Fees are exclusive of applicable taxes, which are your responsibility except for taxes on our net income.
7. Client responsibilities
As a Client, you are responsible for:
- providing accurate product data, dimensions, weights, SKUs, lot and expiration information, and order details;
- ensuring your Goods, packaging, and labeling are lawful and comply with all applicable laws, regulations, and marketplace or retailer requirements;
- holding all licenses, registrations, and permits required to sell and distribute your Goods;
- the accuracy and content of your listings, product claims, inserts, and customer communications;
- maintaining adequate inventory and responding promptly to low-stock and exception notices; and
- maintaining insurance on your Goods as described in Section 18.
You represent and warrant that you own or have the right to store and distribute the Goods you send us, and that doing so does not infringe any third party's rights or violate any law.
8. Restricted & prohibited goods
Our Facility handles specific categories of goods and cannot accept everything. You must disclose the nature of your Goods before sending them, and you may send only Goods that CHG has agreed to handle.
Restricted goods (require prior written approval)
Certain regulated Goods may be handled only where we have expressly agreed and where you have provided required documentation — for example, products requiring FDA-registered or food-grade handling, certified-organic products, and the limited categories of hazardous materials we are equipped for, such as certain alcohol-based products and items containing lithium batteries. Handling of any hazardous or regulated material is subject to applicable law, Carrier rules, and our prior approval.
Prohibited goods
Except where separately agreed in writing, you may not send Goods that are illegal; perishable requiring cold-chain we have not agreed to; live animals or plants; firearms, ammunition, or explosives; controlled substances or cannabis products; counterfeit or infringing items; currency or precious items; human remains; or any item prohibited by applicable law or Carrier policy. We may refuse, hold, return, or lawfully dispose of Goods that are undisclosed, misdeclared, restricted without approval, or prohibited, at your expense, and you remain responsible for any resulting costs, fines, or liabilities.
9. Inventory, title & risk of loss
Title to and ownership of your Goods remain with you at all times; CHG takes possession as a bailee for storage and handling and does not acquire any ownership interest. You grant us the right to receive, store, handle, move, pack, and ship your Goods as needed to perform the Services.
We maintain reasonable warehouse security and care consistent with industry practice. Except to the extent of loss or damage caused by CHG's gross negligence or willful misconduct (and subject to the limitations in Section 16), risk of loss for Goods in transit passes to the Carrier and ultimately your customer upon tender to the Carrier. We conduct inventory counts and reconciliations as described in the Services Agreement; you should review inventory reports and notify us of discrepancies within the period stated there. Unclaimed, abandoned, or expired Goods, and Goods for which fees remain unpaid, may be handled in accordance with the Services Agreement and applicable New Jersey warehouse-lien law.
10. Shipping & carriers
We arrange shipment of Orders through third-party Carriers. While we leverage our volume to obtain discounted rates that we pass through to Clients, Carriers are independent third parties, and their pickup, transit, delivery, and service performance are outside our control. Estimated transit and delivery times (including "24-hour" or same/next-day handling references) describe our order-processing targets and typical Carrier performance; they are not guarantees, and CHG is not liable for Carrier delays, damage in transit, or lost shipments except as expressly agreed. Carrier terms, including any claims processes and liability limits, apply to shipments and are in addition to these Terms.
11. Term, minimums & renewal
Fulfillment engagements are generally provided under an annual term specified in the Services Agreement, with the monthly minimums described in Section 6. Unless the Services Agreement states otherwise, the term may renew for successive periods as set out there, and either party may elect not to renew by providing the notice specified in the Services Agreement. Your use of the Site itself is governed by these Terms for as long as you access it.
12. Suspension & termination
Either party may terminate a Services Agreement as provided in that agreement, including for uncured material breach after written notice. We may suspend or terminate your access to the Site or the Services, and lawfully hold or return your Goods (subject to any lien for unpaid amounts), if you materially breach these Terms or a Services Agreement, fail to pay undisputed amounts, or send prohibited or undisclosed Goods. On termination, we will work with you in good faith to release and transition your inventory once outstanding, undisputed balances are settled, in accordance with the Services Agreement. Sections that by their nature should survive termination (including Sections 6, 9, and 14–20) will survive.
13. Website acceptable use
When using the Site, you agree not to: (a) use it for any unlawful purpose or in violation of these Terms; (b) attempt to gain unauthorized access to any systems or data; (c) interfere with or disrupt the Site's operation, or introduce malware; (d) scrape, harvest, or collect data other than through features we provide; (e) reverse engineer or copy the Site except as permitted by law; or (f) misrepresent your identity or affiliation. We may investigate and take appropriate action, including restricting access, for any suspected violation.
14. Intellectual property
The Site and its content — including text, graphics, logos, the "CHG Fulfillment" name and marks, layout, and software — are owned by CHG or its licensors and are protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your internal business evaluation and use of the Services. You may not copy, modify, distribute, sell, or create derivative works from the Site or its content without our prior written consent. Any feedback you provide may be used by us without restriction or obligation. As between you and CHG, you retain all rights in your own brand assets, product content, and Goods.
15. Disclaimers
THE SITE AND, EXCEPT AS EXPRESSLY SET OUT IN A SERVICES AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, CHG DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ESTIMATES, STATISTICS, OR TIMEFRAMES ON THE SITE WILL BE ACHIEVED. NO ADVICE OR INFORMATION OBTAINED FROM CHG CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.
16. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CHG AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SITE, THE SERVICES, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT FOR LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, CHG'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID CHG FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). ANY LIABILITY RELATING TO GOODS, INVENTORY SHRINKAGE, OR PROVISION OF THE SERVICES IS FURTHER GOVERNED BY THE LIMITATIONS AND CLAIM PROCEDURES SET OUT IN THE APPLICABLE SERVICES AGREEMENT.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability for fraud, willful misconduct, or any liability that cannot be excluded by law.
17. Indemnification
You agree to defend, indemnify, and hold harmless CHG and its officers, employees, and agents from and against any third-party claims, damages, liabilities, fines, and reasonable costs and legal fees arising out of or relating to: (a) your Goods, including their manufacture, labeling, safety, legality, and any product-liability or infringement claim; (b) your breach of these Terms, a Services Agreement, or applicable law; (c) inaccurate or incomplete information you provide; or (d) undisclosed, misdeclared, restricted, or prohibited Goods. We will notify you of any claim, allow you to control the defense (with our reasonable cooperation), and not settle a claim that imposes obligations on us without our consent.
18. Insurance
You are responsible for maintaining commercially reasonable insurance covering your Goods (including cargo/inventory coverage) and your business operations and products, at your own expense, for the full value of your inventory while in storage and in transit. CHG maintains the insurance described in the applicable Services Agreement; our coverage is not a substitute for insuring your own Goods, and stored inventory is held at your risk except as expressly provided in the Services Agreement. On request, each party will provide a certificate of insurance evidencing required coverage.
19. Force majeure
CHG will not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, severe weather, fire, flood, epidemic or pandemic, labor disputes, carrier or supplier failures, utility or telecommunications outages, port or transportation disruptions, governmental actions, or acts of war or terrorism. Affected obligations will be suspended for the duration of the event.
20. Governing law & dispute resolution
These Terms and any dispute arising out of or relating to them or the Site are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-laws principles, and, where applicable, the U.S. federal law governing interstate transportation. The parties agree to first attempt in good faith to resolve any dispute informally by contacting each other. Subject to any different dispute-resolution terms in a signed Services Agreement, the state and federal courts located in New Jersey will have exclusive jurisdiction and venue over disputes relating to these Terms, and you consent to that jurisdiction. To the extent permitted by law, any claim must be brought within one (1) year after it arises.
21. Changes to these terms
We may update these Terms from time to time to reflect changes in our practices, Services, or the law. We will revise the "Last updated" date and, for material changes, provide additional notice where appropriate. Changes are effective when posted, and your continued use of the Site after they take effect constitutes acceptance. The version of these Terms in effect when a Services Agreement is signed applies to that engagement unless the Services Agreement provides otherwise.
22. General provisions
These Terms, together with any applicable Services Agreement and our Privacy Policy, constitute the entire agreement between you and CHG regarding their subject matter and supersede prior understandings on that subject. If any provision is found unenforceable, the remaining provisions remain in effect and the unenforceable provision will be modified to the minimum extent necessary. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries. Notices to CHG should be sent to the contact below; we may provide notices to you via the Site or the contact information you provide.
23. How to contact us
Questions about these Terms can be directed to:
CHG FulfillmentIncorporated in the State of New Jersey, USA
Morristown, NJ 07960, USA
Email: hello@chgfulfillment.com
Phone: (917) 302-9362
By using the Site or engaging our Services, you acknowledge that you have read and understood these Terms.